League News and Events 

 ... Seats are filling fast for The ABCs of IRAs: Essentials and Beyond Essentials training taking place Sept. 24-25 at the Bavarian Inn Lodge in Frankenmuth. Registration is $199 per person, per day. To view each day's agenda and to register, click here.
 
... Remember to remember! Memory Magic for credit union staffers is coming to Lathrup Village, Oct. 22 with convenient morning and afternoon sessions. Registration is just $99 per person. Begin planning who will attend and sign-up here.
 
... Begin reducing charge-offs by making the most of the collections process! MCUL & Affiliates will present the 2013 Telephone Collections School, Nov. 7 at the Somerset Inn in Troy. More information and registration details can be located here.
 
... On Aug. 27, an audio session on Turning Around Member Complaints will take place from 11 a.m. to noon (ET), presented in cooperation with the Illinois CU League. The session will show how organizations that successfully handle complaints, and resolves them effectively and efficiently, not only retain that business, but gain additional business as well. During the program, participants will learn a process that makes all the difference in turning a complaint around. To register or learn more, click here.
 
... How to Improve Website Regulatory Compliance will be the topic of an Aug. 29 audio session being offered in cooperation with the Illinois CU League. As websites are subject to the same federal consumer protection laws and regulations as other marketing channels, credit unions often overlook the compliance requirements applicable to websites. During the session, the root causes of compliance not being fully considered in the website process will be reviewed, as well as how to better integrate compliance into the process. The session takes place from 11 a.m. to noon (ET) and is priced at $129 per connection. Registration details may be found here.


Submissions to Monitor may be emailed. Bryan Laviolette is the editor of Monitor. Contact him by email or call (800) 262-6285, ext. 233. The newsletter of the Michigan Credit Union League is published Monday mornings or Tuesday mornings when Monday is a holiday. There is no Monitor the week after Christmas and the week after the Annual Convention and Exposition. The MCUL reserves the right to edit submissions for clarity and space.
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