From the Archives: November 2012

Guardianship, Conservatorship & Power of Attorney Webinar Offered, Volunteer Achievement Program Training, Security Mistakes Audio Session Rescheduled, Handling Member Complaints and Harassment Prevention Webinars 

Guardianship, Conservatorship & Power of Attorney Webinar Offered
Guardianship and conservatorship are very serious legal steps that receive close scrutiny from Michigan probate courts since they take away an individual’s rights and freedom. On Dec. 6, MCUL & Affiliates will offer a webinar featuring compliance attorney David Wolfe who will address the topics of Guardianship, Conservatorship & Power of Attorney from 1 p.m. to 2:30 p.m. (EST). The session will review Michigan law that provides legal authority to act and make decisions on another person’s behalf through the appointment of a guardian or conservator. Wolfe will cover the differences between conservators, guardians and powers of attorney and how credit unions need to be familiar not only with the legal requirements, but also with the issues relating to practical application of the law. The webinar is priced at $129 per Internet connection which includes a complimentary Webinar on Demand archive; a $99 audio only option is also available. Those who are busy the date or time of the webinar may register in advance to receive the event archive, which may be downloaded to a disk, hard drive or memory stick to be saved and shared. For additional details and to register, click here.

Michigan Directors Lead Country in Volunteer Achievement Program Training
MCUL & Affiliates was pleased to recently learn that in the past three years, 753 Michigan credit union volunteers have taken nearly 3,000 CUNA Volunteer Achievement Program (VAP) modules, leading any other state nationwide with this important training. The CUNA VAP training modules are designed to provide necessary skills and knowledge in key areas of credit union operations, and CUNA offers a variety of recognition opportunities for volunteers who complete combinations of modules.

So with a total of 8,038 credit union volunteer certificates having been issued here in the Great Lakes state, what sets Michigan apart from other states? While the CUNA VAP modules are available year-round as self-study resources, the MCUL & Affiliates presents VAP modules to credit union volunteers twice a year as agenda items at the League's highly popular Leadership Development Conferences. It is here where attendees have access to an in-person instructor, can hear directly from their peers from across the state and have the option of completing VAP testing either at the event or following each conference. Credit union volunteers are encouraged to mark their calendars now for the 2013 Spring Leadership Development Conference taking place March 15-17 at the Soaring Eagle Casino and Resort in Mount Pleasant and for the Fall Leadership Development Conference being held Sept. 13-15 at the Grand Traverse Resort and Spa in Acme, near Traverse City. More details about the event agendas and which VAP training topics that will be offered will be available soon.

Security Mistakes Audio Session Rescheduled Due to Hurricane Sandy
Many Michigan credit unions received last-minute notification that an audio session they were registered for pertaining to the 15 Worst Security Mistakes (originally scheduled for Oct. 31) was postponed due to technical issues following Hurricane Sandy. The informative training session, which is being delivered in cooperation with the Illinois CU League, has now been rescheduled for Wednesday, Nov. 21, from 11 a.m. to noon (EST). The session will identify the worst security mistakes that consultants often find credit unions making, along with suggestions on how to correct these issues. The session is priced at $129 per connection. For additional information or to register, click here.

Handling Member Complaints and Harassment Prevention Webinars on Demand Offered for Free
It has never been easier or less expensive to discover the convenience of MCUL & Affiliates Webinars on Demand, by benefiting from the insights of two free recordings that have recently been added for access by affiliated credit unions.

Handling Member Complaints is the topic of one recording, which provides techniques for turning difficult member interactions into positive member satisfaction with tools to empower staffers to calm upset individuals and create a positive experience. Harassment Prevention is the second free training topic, which is ideal information for providing staff with a safe working environment. The session covers background on harassment laws, emphasizes the importance of communication and touches on the ramifications that an ineffective plan can have on an organization. Both free webinar recordings are approximately 25 minutes in length and have been facilitated by Stacie VanDenBerghe, CUcorp's education and training manager, who works in credit unions throughout Michigan to help develop, enhance and maximize credit union growth. Webinars on Demand may be downloaded, saved and shared, to train as many staffers, in as many locations and as often as needed. To access these free Webinars on Demand and to view other training topics priced at $129 or less, click here.

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