Collecting money can be challenging, but knowing the most effective ways to reduce charge-offs using phone calls and the Internet can really give staff an edge with being successful. To best equip credit union staffers with tips and tools for collections, MCUL & Affiliates is hosting a Telephone Collections School on Nov. 7 at the Somerset Inn in Troy, conveniently located just off I-75. Attendees will learn best practices, skip tracing techniques, negotiating skills, fair debt collection practices, the top 12 collection tips, handling bankruptcy in collections and best ways to monitor collectors. The session will be facilitated by well-known collection professional Steve Peterson. Registration is just $169 per person, which includes breakfast, lunch, refreshments and workshop materials. More information and online registration may be found by clicking here.