Next Generation Contact Centers Offer Time to Discuss Technology, Service Delivery, Risks, Coaching and More

MCUL's Next Generation Contact Centers conference, Oct. 29-30 at the DoubleTree, Bay City Riverfront, focuses on supporting credit unions in operating world class member service centers and implementing best practices.

The agenda is packed with sessions such as “Elevating Member Experience: Automate the Mundane & Personalize the Human Interaction,” “Uncovering Member Insights to Improve the Metrics that Matter,” “Beyond the Phones: Mastering Remote Delivery in a Contact Center,” “Voice Clones are Here! How to Reduce Risks,” “Implementing Voice Bots in Call Centers” and more. The event is ideal for trainers and supervisors, too, including a session on “Coaching in a Contact Center: It is All About the Right Questions.”

Participants will also benefit from quality networking time, including hearing from other attendees in the popular “Say it in Seven! Peer Insights” session and during the “Time to Talk! Panel Discussion.” Speakers including Don Arkell and David Wheatley are slated to speak and select vendors will be on hand to offer product insights and solutions.

Additional information is available here.

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