The Blue Ox Chapter cordially invites you to attend Mastering Exceptional Service for Member Loyalty and Growth (Module 1: Tellers & MSRs). This virtual event is for all interested credit union tellers and member service representatives. Please forward this invitation to your team members as appropriate.
 
In today's competitive financial landscape, the key to growth and success is not just offering great products but delivering outstanding service. Join us for an engaging and insightful webinar focused on how service excellence can drive business development and foster deep, lasting loyalty with your members. This session is designed specifically for tellers and Member Service Representatives (MSRs) who want to elevate their service skills and become instrumental in their credit union's success. When you focus on the needs of the member, you don't just meet their expectations, you exceed them.

What You'll Learn:

• How service is the cornerstone of business growth and loyalty.
• The power of personal connections in building lasting member relationships.How to anticipate member needs before they arise and create solutions that matter.
• How to consistently exceed member expectations without feeling like you're "selling."
• The importance of maintaining a positive attitude, even during challenging situations.
• Simple, everyday actions that can significantly impact member satisfaction and loyalty.