Next Generation Contact Center Event in Bay City Explores the Future of Member Experience, Technology and Beyond
There is still time to register for MCUL's Next Generation Contact Centers event taking place in Bay City Oct. 29-30, with pre-event networking the evening of Oct. 28.
Featuring an agenda packed with top industry experts, such as Don Arkell and David Wheatley, the event brings together colleagues from throughout the state for conversations and insights including a “Time to Talk! Panel Discussion” and “Say it in Seven! Peer Insights” session, as well as time to meet vendors and learn about future forward solutions.
Attendees will leave will valuable information from presentations including “Voice Clones are Here! How to Reduce Risks” and “Implementing Voice Bots in Call Centers,” and find tools for improving the member experience from sessions including “Coaching in a Contact Center: It is All About the Right Questions.”
Additional information about the agenda, speakers and registration is available here.
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