TruStage Cybersecurity Incident Updates
Read TruStage’s latest public statements and incident information.
Retirement Solutions Cyber Incident Updates
Find the latest service updates, participant FAQs and plan administrator guidance related to Retirement Solutions account access, transactions and payroll submissions.
Retirement Questions Plan Participants can call 1-800-999-8786 and Plan Sponsors can call 1-844-999-2677. Agents are available M-F from 8 to 5 CST
Credit Union Payroll Upload
Credit Unions can now upload their payroll. Click above for details.
Consumer Information and FAQs
Find answers to common questions and the latest consumer guidance from TruStage.
Claims Submission Page
Use TruStage’s online claims page to begin the submission process.
Partner Question Submission Page
Credit unions can share service-disruption questions or concerns directly with TruStage.
Member Talking Points and FAQs
Talking points for conversations with members and insured customers
Letter Template
This letter template was provided so that you can share information with your members.
What TruStage Shared with League Leaders
TruStage continues to make progress in its recovery efforts, with more retirement participants regaining access to account information and improvements reported in claims processing and member support. The company is also restoring additional services through a phased approach while rebuilding its technology environment with a focus on security, resilience and long-term stability. While restoration efforts have advanced significantly, some service backlogs remain and portions of the investigation and impact analysis are still ongoing.
Recommended Steps for Credit Unions
- Monitor TruStage’s official incident page for updates.
- Confirm that emails from TruStage are not being blocked by your organization’s email filters.
- Share TruStage’s consumer information and FAQs through your member communication channels as appropriate.
- Continue reporting relevant issues and concerns through TruStage’s partner question form.
Stay Alert for Fraud
Fraudsters may try to take advantage of heightened concern around the incident. Remind staff and members to verify unexpected messages, avoid unrecognized links and never share passwords or one-time security codes.
MCUL is sharing these resources for informational purposes. TruStage owns and maintains the linked incident information and service pages.
